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visualaffinity - measuring call centre kpis

visualaffinity is a business process management call centre software giving contact centre operations and general business managers insight into the effectiveness of their organisations by managing and monitoring the key performance indicators by which they conduct performance management and measure financial kpis, & productivity metrics. This is achieved through a suite of business intelligence applications integrated with the multi-media ACD, CRM, financial and other operational systems. The application is delivered using an innovative call centre dashboard, exception-based highlighting, and alerts which give real-time response to business critical situations enabling better business performance management.

visualmetrics has also developed a rapid implementation methodology, @DRIVE, which de-risks the business intelligence solution delivery and enables a fast Return on Investment (ROI). This BI application can be deployed within your own organisation or extended into your own business supply chain, to enable closer collaboration with both suppliers and clients, through a secure environment. Ultimately, providing your business with “exceptional answers to critical questions of contact centre performance.”

Whether you are sales, customer service, or operationally focused, visualaffinity will empower your business to optimise its contact centre operation.

For more information, download the visualaffinity datasheet