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Neighbourhub

Deliver Successful & Sustainable Neighbourhoods

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Neighbourhood Management Solution

Neighbourhub  Neighbourhood Management Solutions is a 5 stage process that defines, analyses and measures neighbourhood performance. This process has been developed collaboratively by visualmetrics and Places for People. Combining in-year monitoring with annual assessments, Neighbourhub creates data and analysis that allows you to deal with the specific challenges facing your neighbourhood.

Three Key Drivers

  1. Tenant – enabling Housing Associations to understand the delivery of their services against demand and need of the tenant, optimising their Repairs process without ‘over-servicing’ the tenant, whilst looking to reduce costs but maintain Neighbourhood satisfaction.
  2. Asset – allowing long term business focus on the individual property as an asset on the balance sheet. Greater insight into performance metrics and ‘what to do next?’ approaches.
  3. Repairs Process – as this is the highest operational cost to the business accurately defining and optimising the repairs process per property will have a positive effect on cash flow, service levels and staff efficiency. Enhanced insight into repairs process from a human asset, plant/vehicles & fuel, stock/equipment, will help further develop an effective Repairs Process.
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Benefits

Operational & Technical Benefits

  • Integration of key data from disparate applications to support KPI analysis
  • Integrity of data allowing confidence in making informed decisions
  • Automation of data from operational applications, reducing the need for human intervention
  • Ability to compare and analyse information through various levels of granularity, therefore compare periods/weeks, month to month, year on year etc
  • User access is enhanced, allowing a variety of different interfaces and devices to access the solution.

Business Benefits

  • Boost profitability and Surplus per Property within Neighbourhoods
  • Improve customer satisfaction
  • Reduce property turnover
  • Reduce arrears
  • Minimise void loss
  • Reduce repair costs across Neighbourhoods

Testimonial

“We are delighted to be working with Neighbourhub, as a strategic partner in our drive to continually improve the services we deliver to our tenants, tenant welfare and the communities we serve. Alongside Neighbourhub’s unique approach and the technology that empowers it, the experience the Neighbourhub team has brought has been fundamentally important in supporting our ongoing transformation. Throughout the engagement, it has been clear they share our vision, values and enthusiasm for driving change.”

Maggie Cornall, Blackpool Coastal Housing, Director of Operations

Awards

'Product of the Year' At the Housing Excellence Awards

Neighbourhub wins 'Product of the Year' at this year's Housing Excellence Awards

Shortlisted for 'Innovation of the Year' At the UK Housing Awards

Neighbourhub gets Shortlisted for 'Innovation of the Year' At this year's UK Housing Awards

Highly Commended for 'Most Innovative IT System' At Housing Innovation Awards

Neighbourhub wins the prestigious 'Highly Commended' award for most 'Innovative IT System' at the Housing Innovation Awards

Testimonial

“We are delighted to be working with Neighbourhub, as a strategic partner in our drive to continually improve the services we deliver to our tenants, tenant welfare and the communities we serve. Alongside Neighbourhub’s unique approach and the technology that empowers it, the experience the Neighbourhub team has brought has been fundamentally important in supporting our ongoing transformation. Throughout the engagement, it has been clear they share our vision, values and enthusiasm for driving change.”

Maggie Cornall, Blackpool Coastal Housing, Director of Operations

Want to know more

Call us on +44 (0)870 760 6467 to discuss the right solution for you or make an enquiry

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