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Contact Centres and Telco

UK Based Telecommunications Provider

UK based Telecommunications provider now have real-time visibility of sales and customer service performance across the organisation, and of a granularity to meet the needs of each different tier of user.

The project, delivered in partnership with visualmetrics, which included the scoping, design and delivery of a Data Warehouse and an SAP Business Objects reporting platform, has enabled the customer to conduct timely analysis of sales performance across all divisions and lines of business, thereby enabling the organisation to dynamically react to trends in customer buying behaviour, manage opportunity forecast and react to service demands. Insight into performance is delivered at a significantly lower cost, with savings swiftly justifying the investment.

Download the Case Study (PDF, 741Kb)