call centre software

visualmetrics is a leading provider of call centre software, contact management software and call centre solutions that includes business intelligence systems, performance management and dashboard reporting solutions. visualmetrics tools and software offers many solutions and is used by many organisations large and small alike to achieve unlimited data analysis and data mining, produce executive reports through innovative dashboard software, improve operations management, business intelligence analysis and enable executive decision making throughout the organisation.

visualmetrics provides web-enabled professional customer relationship management solutions and software for call centers to automate day-to-day tasks for call center sales, customer service, field service, call centre and marketing professionals. 

visualaffinity colates your resources together to better manage your contact centre workforce, with reporting and BI analytic tools to help you meet your business goals, strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.

visualaffinity call centre database software is designed to manage the vast amount of information at call centers and maintain support knowledge database. Call centre database software consists of applications for managing service information, applications for managing service representatives, and applications for maintaining support knowledge database.

visualaffinity is a call centre financial kpi and performance management software, giving contact centre operations and general business managers insight into the effectiveness of their organisations by managing and monitoring the key performance indicators through call centre database software by which they conduct performance management; financial performance indicators, performance measures & productivity metrics through innovative call centre crm application software. This is achieved through a suite of business intelligence applications integrated with the multi-media ACD, CRM, Financial and other operational systems. The application is delivered using dashboard, exception-based highlighting, and alerts which give real-time response to business critical situations enabling better business performance management.

Managing support knowledge database reuse and accumulation of support knowledge is critical to the quality and productivity of your call center operation. The software allows agents to search, add and update support knowledge database so service representatives can reuse and share knowledge and experience which is vital for call centres in today's market.

visualaffinity helps with the managing of service information including customer content information, service request and response.

Many organisations are turning to visualmetrics to significantly cut the costs of running their call centres and servicing their customers while delivering a world-class customer experience, it’s more important than ever to hold on to your customers and deliver the best customer service. But you also need to keep your costs and risks to a minimum. visualaffinity helps businesses respond to the ever-changing dynamics of customer service and sales by orchestrating resources and contact centre capabilities to align with customer needs and business objectives. Ultimately, visualaffinity has a dramatic impact on the overall business by improving the customer service experience, increasing agent productivity and satisfaction, and driving revenue with efforts to enhance loyalty and up-sell customers through innovative call centre monitoring software.

Whether you are sales, customer service, or operationally focussed, visualaffinity will empower your business to optimise its operation.

For more information download the visualaffinity datasheet

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